These IP addresses, domains, and port are the only ones used by Site24x7. Learn how your server's performance metrics are collected and securely handled in this help document.

Step 2:

Download the agent

Log in to your Site24x7 account and navigate to Server > Server Monitor > Servers (+) > Windows.

Alternatively, you can navigate to Admin > Add a Server Monitor > Windows.

Click Download Site24x7 Windows Server Agent.

Review the license agreement and click I Accept.

This step downloads the Windows Server monitoring agent installer package.

Step 3:

Install the agent

Open the downloaded Windows Server monitoring installer package.

When prompted, enter the device key.

The device key is displayed on both the Add a Windows Server page you downloaded the package from and also at Admin > Developer > Device Key.

If your organization policy requires it, enter the proxy configuration: proxy server name, port number, proxy user name, and proxy password.

Specify the installation folder where you want to place the agent, ensuring the user has both read and write permissions for this folder.

Ensure the user installing the package has Read and Write permission to the specified folder.

Note

The agent will be installed, and you can view the respective server monitor at Server > Server Monitor > Servers.

Installing the server monitoring agent on multiple servers and hosts at once is possible using the following methods:

Once the agent is installed manually, the server monitor is created with default settings, including the default threshold profile and notification profile. If you would like to configure your Windows Server monitor, go to Server > Server Monitor > Servers and find the server monitor you wish to edit > hamburger icon

The configuration options are:

Profiles allow you to create a collection of configurations and apply them to multiple monitors easily instead of manually re-creating a configuration.

Tags: Select the tags you want to assign to the server monitor. Click Add Tag to create more tags.

Resource Check Profile: Select the resource check profile you want to associate with the server monitor. Resource checks are the built-in checks that can be used to alert when your server resources like ports, firewall, files, directories, and other resources are to be monitored.

Click the pencil icon

IT Automation Templates: Select and configure the relevant . IT Automation is our suite of automatic remediation actions that can be triggered when any unfavorable activity is detected.

IT Automation actions can be performed only when the agent is enabled for IT Automation during installation.

Configure alert settings that take into account team schedules and your preferred medium so that the alerts from the server monitor reach the right users.

Integrate with more than 30 third-party services with Site24x7 to receive alerts via tools like Slack and Jira.

Though you can configure your server monitor manually with the instructions provided above, you can automate the configuration process via configuration rules.

For example, a predetermined set of threshold, notification, and resource check profiles can be associated with all existing server monitors that contain a specific tag or display name. Learn more about configuration rules in this help document.

Note

Learn how configuration rules can help you configure server monitors easily with a typical use case: Simplified onboarding using configuration rules.

You can (such as threshold, resource, and notification profiles, along with group/display name) during the installation of the Windows agent itself. Learn how to set this up with a use case.

Once the Windows agent is installed, the following applications will be auto-discovered and monitored:

Application   Supported Versions  
Exchange   2007, 2010, 2013, & 2016  
IIS   7.0 and above  
SQL   2008 and above  
BizTalk   2006 and above  
SharePoint   2007, 2010, 2013, & 2016  
Active Directory   31 and above  
Failover Cluster   2008 and above  
Hyper-V   2008 and above  
Windows Backup   Windows 2008 R2, Windows 2012, Windows 2012 R2, Windows 2016, Windows 2019, Windows 2022, and Windows 2025   
Windows Updates   Windows server 2012 and above; Windows 8 and above   

If you wish to disable auto-discovery of these applications, you can do it in the Settings page by clicking Admin > Server Monitor > Settings. Learn more about the Settings page from this help document.

Tip

You can also monitor your standalone Windows desktop applications developed on the .NET platform. Learn more.

Here is some basic information about our Windows Server monitoring agent:

Tray icon

Agent security

Data collection

Agent upgrade

Click Site24x7's tray icon from the system tray to perform these activities:

View Agent Logs: To check on error codes, data collection metrics, etc.

Check Connectivity: To check whether the Site24x7 domains are reachable.

Proxy Configuration

View Agent Details

Start, Stop, and Restart Agent

Learn how your data is accessed, analyzed, and handled with utmost security by our server monitoring agent in this help document.

The agent collects data using WMI queries, performance counters, PowerShell, VB scripts, and few built-in native and .NET APIs.

The performance data is stored in the "<installation directory>\monitoring\" directory and then sent to the Site24x7 data centers, based on your poll setting. The agent's device key (for authorization purposes) and the proxy details are stored in the system registry.

Configuration data, including the WMI queries and performance counters, are stored in a SQLite DB and in the System Registry:

(HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageEngine)

All agent upgrades are saved to the "%temp%" directory. After getting an upgrade request by the agent, the agent will download the Site24x7 Windows Agent Upgrader. After the download, the agent will verify the checksum and the digital signature. Then, the Site24x7 Windows Agent Upgrader will start and download the Site24x7 Windows Agent MSI file. There will again be a checksum and digital signature verification by the agent for the MSI file. Once that is successfully done, the upgrade process will initiate.

Apart from the above mentioned file locations, Site24x7 does not store any information.

For more troubleshooting help, refer here.